Refunds and Returns Policy

We hope you are happy with your purchase and are happy to offer a refund / credit note for items over €50 in value.  

Refund policy for items over €50

  1. Items must be returned within a 14 day period from the delivery date to Fashion Relief, Oxfam Ireland, 2nd Floor Portview House, Thorncastle Street, Ringsend, Dublin D04 V9Y
  2. Items should be sent via a recorded / registered / insured delivery method as we cannot refund items not delivered to us. 
  3. Items must also be returned in the condition in which they were received. Unfortunately Items which have make-up, fake tan, other, odours of smoke / perfume cannot refunded.
  4. The original invoice/order number should be included with the return to facilitate processing your refund.
  5. Please indicate if you prefer an exchange / store credit or refund for your return.
  6. Please allow up to 2 weeks for your return to be processed and refunded to your card. If your refund has not been completed within 2 weeks, please contact us and we'll follow it up for you.
  7. Refunds for returned items will exclude shipping costs.
  8. Returns are at the buyers own expense.