Refunds and Returns
Refunds and Returns Policy
We hope you are happy with your purchase and are happy to offer a refund / credit note for items over €50 in value.
Refund policy for items over €50
- Items must be returned within a 14 day period from the delivery date to Fashion Relief, Oxfam Ireland, 2nd Floor Portview House, Thorncastle Street, Ringsend, Dublin D04 V9Y
- Items should be sent via a recorded / registered / insured delivery method as we cannot refund items not delivered to us.
- Items must also be returned in the condition in which they were received. Unfortunately Items which have make-up, fake tan, other, odours of smoke / perfume cannot refunded.
- The original invoice/order number should be included with the return to facilitate processing your refund.
- Please indicate if you prefer an exchange / store credit or refund for your return.
- Please allow up to 2 weeks for your return to be processed and refunded to your card. If your refund has not been completed within 2 weeks, please contact us and we'll follow it up for you.
- Refunds for returned items will exclude shipping costs.
- Returns are at the buyers own expense.